CTS Cloud Backup
What are the advantages of online backups over other kinds of backups?
CTS Cloud Backup adds a valuable extra layer of protection for data that might otherwise be lost.
How do I restore files?
Detailed instructions about how to restore files are included with your installation of CTS Cloud Backup.
How long are backed up files kept online?
Archiving: Backed up files can be kept permanently, even if files are deleted from your computers. That can cause your data storage to grow constantly and make it difficult to restore just what you want, so most businesses choose to hold deleted files for some length of time (typically 90 days), then have them removed from the backups. That can be handled automatically by the backup agent.
Versions: By default, the service keeps up to ten versions of a file. Again, these settings are fully configurable.
Can I see how it works?
If you have questions before getting started, just give us a call. You're welcome to test the service - email us for a trial. You can cancel any time within thirty days with no charge. If you decide you want to cancel after that, you can do that any time and only pay for the time you used the service.
How long does it take for a backup?
Your first backup might take hours or days. Upload speeds are typically slower than download speeds, and we're likely to throttle bandwidth used by the backup service during the day so it doesn't interfere with your work. Expect to back up about 2 - 4 GB per day.
Once the first backup is complete, subsequent backups typically take very little time. The backup software is very smart about identifying new or changed files and only uploading the changed bits.
Is there a charge to restore files?
You can restore files as often as you like with no extra charges. Support is included if you want our help with simple file and folder restores. If there's a crisis and you need help setting up a new computer or replacement server, there will be hourly charges for the additional work to get you up and running.
How are the backups monitored?
CTS monitors the backups continuously. We'll be notified whenever a backup does not run or misses any files. You have complete access to logs and reports that show you exactly what was backed up, when it was backed up, and how much storage space you are using. If you want even more assurance, you have the option to receive automated email notifications about every successful backup and every warning.
Where is the data stored?
Your backups are stored in Amazon S3 online storage. Your backups are transmitted using secure socket layer (SSL) security technology, and stored in Amazon's reliable, flexible and secure data storage. CTS Cloud Backup is powered by software from Cloudberry Lab.
Can I use my computer while a backup is in progress?
Yes. You can use your computer normally, including accessing the Internet while a backup is in progress. Backups should not significantly affect your system’s performance.
Will a backup occur if my computer is sleeping or turned off?
No. We can set up the program so it does a backup after the computer is turned back on, or we can pick a time for backups when the computer is likely to be on.
Can I back up my entire hard drive?
Like most online backup services, CTS Cloud Backup is most effective backing up your data files, not your entire computer. You may also want to have an image-based backup of your entire computer, using a service like CTS Backup Pro or the backup program built into Windows 7 and Vista. A server should always be doing image-based backups to local storage.
Can I back Exchange Server or SQL Server databases?
It's not impossible but this isn't the best way to accomplish that. CTS Cloud Backup is best for backing up data files - documents, spreadsheets, accounting files (e.g., Quickbooks and Quicken), photos, etc.