CTSComplete Managed Services
As a definition, Managed Services allow a business to offload IT operations to a service provider, known as a Managed Services Provider. The managed service provider assumes an ongoing responsibility for 24-hour monitoring, managing and/or problem resolution for the IT systems within a business.
Introducing CTSComplete. A new way of looking at IT.
For years, IT companies and their clients have been working against each other. Something breaks, the IT company comes out to fix it, followed by a big bill. Before now, the only time an IT company made money was when things went wrong, and the extra downtime to the client made the situation even worse.
That’s all about to change. With CTSComplete from CTS, we work with you to make sure that things don’t break in the first place. Using a flat-fee monthly approach to billing, our incentive is to keep your network running smoothly. The better we do our job, the less you’ll see of us, and the more you’ll get out of your network. Finally, you can stop paying for downtime. Doesn’t that make sense?
That’s all about to change. With CTSComplete from CTS, we work with you to make sure that things don’t break in the first place. Using a flat-fee monthly approach to billing, our incentive is to keep your network running smoothly. The better we do our job, the less you’ll see of us, and the more you’ll get out of your network. Finally, you can stop paying for downtime. Doesn’t that make sense?
We offer three levels of service: Core, Advanced, and Guardian.
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Each of our plans include:
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Understanding Managed Services
IT Support Costs
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CTSComplete Core
Preventive Maintenance, Spyware/Malware/Virus Monitoring & Inventory Management
With the CTSComplete Core Plan, you get all the preventative maintenance you would expect from your provider once a month - except now you'll get it every day. We monitor for network for spyware, virus activity and keep your systems patched and updated. Add to that user access to our live service desk for remote support by phone and over the internet, and the Core Plan is a great first step into the CTSComplete program. |
CTSComplete Advanced
CTSComplete Advanced gives you the prevention and the cure all in one. We apply the rigorous preventative maintenance and remote management software from our Core Plan to put us closer to your network. And with the Advanced Plan, if something does get through to your servers, it's our problem, not yours. |
CTSComplete Guardian
Preventative Maintenance & Unlimited Support for Routers, Switches, Firewalls, Wireless Access Points & Workstations
CTSComplete Guardian extends the support benefits of our Advanced Plan to where the real work gets done - the workstation. We know that most support calls can be handled much faster remotely than waiting for an on-site technician, so we give all your users unlimited access to our live service desk and our on-site engineers. And we still perform all of the monitoring and maintenance of the Core Plan so you don't have the problems in the first place. |
CTSComplete Plan Comparison
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Services
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Core
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Advanced
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Guardian
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Daily Virus Software Management and Scanning
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Daily Spyware Prevention and Removal
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Daily Operating System Patching and Microsoft Office Patching
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Bi-weekly Defragmenting and Hard Disk Scanning
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24 x 7 Alert Monitoring
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Access to CTS Client Web Portal
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CTSSecure Enhanced Security Package
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CTS Backup Pro Server Backup and Recovery Solution with Backup Server Device1 and Unlimited Offsite + Cloud Storage |
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CTS Cloud Backup for all Workstations and Unlimited Cloud Storage
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Daily Backup Monitoring
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Free Disaster Recovery Services for All Covered Equipment2 - Includes Hard Disk Recovery3 |
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Remote and Onsite Support for All Servers |
billed at reduced rate4 |
5 hrs/mo included |
unlimited |
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Remote and Onsite Support for All Routers, Switches, Firewalls, Wireless Access Points and ISP Issues5 |
10 hrs/mo included
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20 hrs/mo included
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unlimited
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Remote and Onsite Support for All Workstations and Common Office Applications5 |
10 hrs/mo included
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20 hrs/mo included
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unlimited
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1. Backup Server Device is available in the event of a Server failure or loss
2. Covered equipment for Advanced Plan includes routers, switches, firewalls, wireless access points under manufacturer's warranty only. Under both the Advanced and Guardian plans, the client will
be responsible for the cost of new equipment, but labor is included.
3. Hard Disk Recovery is performed in house and is applicable only for drives in normal working condition. Recovery success is not guaranteed.
4. The reduced rate for CTSComplete managed services clients is $85.00/hr. The normal rate for non-managed clients is $145.00/hr.
5. Support beyond the included hours is subject to the reduced billing rate of $85.00/hr.
2. Covered equipment for Advanced Plan includes routers, switches, firewalls, wireless access points under manufacturer's warranty only. Under both the Advanced and Guardian plans, the client will
be responsible for the cost of new equipment, but labor is included.
3. Hard Disk Recovery is performed in house and is applicable only for drives in normal working condition. Recovery success is not guaranteed.
4. The reduced rate for CTSComplete managed services clients is $85.00/hr. The normal rate for non-managed clients is $145.00/hr.
5. Support beyond the included hours is subject to the reduced billing rate of $85.00/hr.
At CTS, we're committed to working with you, not against you. We treat every client like a partner, and we create solutions that align our businesses and produce a strategic business outcome. Let us show you how IT should be.
For more information of CTSComplete Managed Services, please contact us.
